Certain Aspects of our terms and conditions are underlined hereunder. Please take the time to read them...
We accept all major credit cards via our payment gateways with PayPal – Visa, MasterCard, American Express
An alternative way would be to pay us via wire transfer from your bank account or through a Western Union Online Transfer. However, these payment methods take between 3 to 5 days for us to process. No order is shipped until payment is confirmed
For orders over R950 and less than 1kg , we delivers free of charge within South Africa, either door-to-door or door-to-counter, depending on where you’re located. For orders under R950, we charges a non-refundable R250 fee to deliver either door-to-door or door-to-counter, depending on where you’re located. If you reside outside of a main centre but would like door-to-door delivery you can select that delivery option for a non-refundable R350 delivery fee.
During the checkout process, we will determine your delivery options based on your delivery address and postal code. For South African orders, irrespective of whether you select door to door delivery, or door to counter delivery, we will deliver within 2 – 6 working days depending on where you live.
We are closed on Saturdays, Sundays, and holidays and do not ship these days.
Once payment for your order has been verified, your order will begin processing. Tracking code will be provided after your order has been shipped. Typically, most orders arrive 5-7 business days after payment verification.
Orders may be tracked by submitting ticket.
Returns and Refunds:
If you are not satisfied with your purchase of a product, please contact customer service . We accept returns within 14 days from the date of original purchase.
Damaged or defective products
If your order is damaged or defective, please click here to contact our customer support. For DOA items, we will send you a replacement unit ASAP.
Warranty and repair
We offer one year warranty for all our products. If you have any trouble using our product, please contact customer service . We will do a quick trouble-shooting with you. In most cases, problem can be solved on customer’s side. Our support team is pretty good at solving all kinds related issues. If the issue can not be resolved on customer’s side, we can repair or exchange the unit.
If your product is out of one year warranty, we will still take the responsibility to solve the problem for you. Just contact the customer service and we will work out a way to solve your problem.